Your rights under Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. These rights apply to new and used goods.
Faulty or incorrect goods
If goods are faulty, damaged in transit, or not what you ordered, contact us as soon as you can at service@incal.com.au with your order number, a description and photos. We will arrange a repair, replacement or refund as the law requires. We pay the reasonable cost of returning faulty goods.
12-month warranty
Incal-branded products carry a 12-month warranty from the date of purchase. Incal Instrumentation Pty Ltd (ABN 81 605 716 952), PO Box 554, Singleton NSW 2330, service@incal.com.au, warrants them against defects in materials and workmanship. To claim, contact us with your tax invoice number and a description of the fault. We will repair, replace or refund at our option. We pay the cost of returning faulty goods under this warranty. This warranty is in addition to your rights under the Australian Consumer Law.
Change of mind
We do not accept returns for change of mind.
How to return something
- Email service@incal.com.au with your order number and reason.
- Wait for our approval and return instructions before sending anything.
- Pack the goods securely. Returns that arrive damaged because of poor packing may be refused.
Refunds
Approved refunds are paid to the original payment method within 10 business days of us receiving and checking the goods.